Refund policy
Money added to your balance
- Money you add becomes prepaid credit on your balance. It can only be spent on services here.
- It cannot be refunded to your card, wallet or bank account, withdrawn as cash, or moved to another account.
- If an order fails, is cancelled or is only partly delivered, the part not delivered goes back to your balance automatically.
- Top up for the orders you have in mind, and add more whenever you like.
Orders that are not delivered
- If an order is cancelled or fails, the full amount goes back to your balance.
- If an order is only partly delivered, the part not delivered goes back to your balance.
- Both happen automatically and show in your transactions. There is nothing to claim.
Cancelling an order
While an order is still waiting to start, you can cancel it from your orders page, and the full amount goes back to your balance. Once delivery has started, the order cannot be cancelled.
What is not refunded
- Money that has been added to your balance.
- The delivered part of any order, even if the link is later changed, deleted or made private.
- Drops in counts after delivery.
Payment problems
If you paid but your balance did not go up, or you paid twice, open a ticket with the payment reference. Any payment we can confirm is credited to your balance.
Chargebacks
If you reverse or dispute a payment after it has been credited, we may suspend your account and remove the amount from your balance.
Questions
Open a ticket from your account and we will look into it.